Privacy Policy
Privacy Policy
Effective Date: August 31, 2026
At Team Shereen - Mortgage Wizard (“we,” “us,” “our,” or the “Company”), we respect your privacy. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit https://teamshereen.com, submit a form, schedule an appointment, communicate with us, or use our services.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Email address
Phone number
Mailing or physical address
Appointment information
Information submitted through contact, scheduling, or mortgage-related inquiry forms
Information you provide when communicating with us
Communication preferences
SMS and email consent records, including opt-in and opt-out information
We may also automatically collect certain technical information when you use our Website, including:
IP address
Browser type
Device information
Website usage information
Cookies and similar technologies
2. How We Use Your Information
We may use the information we collect to:
Respond to your inquiries
Schedule and manage appointments
Provide requested information and services
Communicate with you regarding your appointments or service requests
Provide customer support
Improve our Website and services
Maintain communication and consent records
Protect our Website and systems
Comply with applicable legal and regulatory requirements
Where you have separately provided the appropriate consent, we may also use your contact information to send communications consistent with the consent you selected.
3. SMS Communications and Consent
Team Shereen - Mortgage Wizard may send SMS/text messages only when the appropriate consent has been provided.
Marketing and non-marketing SMS consent may be collected separately.
Non-marketing messages may include appointment confirmations, appointment reminders, rescheduling notifications, requested information, service-related updates, and customer support communications.
Where permitted and where separate marketing consent has been provided, marketing messages may include promotional or informational communications consistent with the consent provided.
Providing a phone number alone does not constitute consent to receive marketing SMS messages.
Consent to receive SMS messages is optional and is not a condition of purchasing or obtaining any product or service.
Message frequency may vary. Message and data rates may apply.
You may reply STOP to opt out of SMS messages and HELP for assistance.
4. Mobile Information and SMS Consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Disclose Information
We may disclose personal information to service providers that assist us in operating our Website and providing our services, including providers that support:
Website hosting
Appointment scheduling
Customer relationship management
Communications
Analytics
Data storage
Technical support
Security
These service providers may access information only as reasonably necessary to perform services on our behalf.
The restrictions described in Section 4 — Mobile Information and SMS Consent continue to apply to mobile information and text messaging opt-in data.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, court orders, government requests, or to protect our rights, users, systems, or property.
6. Cookies and Analytics
Our Website may use cookies and similar technologies to help operate the Website, remember preferences, understand Website usage, and improve functionality.
You may control cookies through your browser settings. Disabling certain cookies may affect some Website features.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no electronic transmission or data storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and communication records, comply with applicable legal or regulatory requirements, resolve disputes, and protect our rights.
When information is no longer reasonably necessary, we may securely delete or anonymize it as appropriate.
9. Your Privacy Choices and Rights
Depending on applicable law, you may have the right to request:
Access to certain personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain personal information
Withdrawal of consent where applicable
Opt-out of certain marketing communications
To submit a privacy request, contact us at:
[email protected]
We may need to verify your identity before processing certain requests.
10. Communication Preferences
You may manage your communication preferences at any time.
For SMS communications:
Reply STOP to opt out
Reply HELP for assistance
For applicable promotional email communications, you may use the unsubscribe method provided in the message.
11. Third-Party Websites
Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Children's Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under 13 years of age. If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the updated Privacy Policy will be posted on this page and the Effective Date will be updated as appropriate.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or your communication preferences, please contact us:
Team Shereen - Mortgage Wizard
Website:
https://teamshereen.com
Email:
[email protected]
Phone:
+1 720-501-8971
Privacy Policy:
https://teamshereen.com/Privacy-Policy
Terms & Conditions:
https://teamshereen.com/terms-and-condition
Privacy Policy
Customer service is very important to us. As we continue to improve and expand our services, we recognize our customers’ need and desire to preserve their privacy and confidentiality. Safeguarding our customers’ privacy is also very important to us. We have adopted standards that help maintain and preserve the confidentiality of customers’ nonpublic personal information. The following Statement affirms our continued efforts to safeguard customer information.
Information We Collect
We gather nonpublic personal information about our customers as may be necessary to conduct business with our customers. We collect nonpublic personal information about you from the following sources:
Information we receive from you on applications or other forms, over the telephone or in face-to-face meetings, and via the Internet. Examples of information we receive from you include your name, address, telephone number, social security number, credit history and other financial information.
Information about your transactions with us or others. Examples of information relating to your transactions include payment histories, account balances and account activity.
Information we receive from a consumer reporting agency. Examples of information from consumer reporting agencies include your credit score, credit reports and other information relating to your creditworthiness.
From employers and others to verify information you have given to us. Examples of information provided by employers and others include verifications of employment, income or deposits.
Information We Disclose
Your personal information will only be retained for the purpose of providing you with our response to your query and will not be made available to any third party except as necessary to be disclosed to any related entity for the purpose intended or as required to be disclosed under law.
By submitting data on our website, the visitor is providing explicit consent to transmission of data collected on the website.
We treat data as confidential within our firm and require a strict adherence of all our employees to data protection and our confidentiality policies.
All visitors, however, should be aware that our website may contain links to other sites that are not governed by this or any other privacy statement.
We reserve the right to amend (that is, add to, delete or change) the terms of this Privacy Statement from time to time.
Text Messaging
Team Shereen - Mortgage Wizard offers an SMS messaging program to provide account and application updates, appointment reminders, service communications, and promotional offers to customers who opt in.
You can cancel the SMS service at any time. Just text "STOP" to the number you received the message from.
If you are experiencing issues with the messaging program, reply with the keyword HELP or contact us at [email protected]. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Message frequency varies.
For privacy questions, see our privacy policy: https://teamshereen.com/privacy
Contact Us
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an email to: [email protected]
NEXA Lending LLC.
5559 S Sossaman Rd Building 1 #101, Mesa, AZ 85212
visit our website: teamshereen.com
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Copyright © 2026 | Team Shereen- Mortgage Wizard
Licensed In: AL, CO, FL, TN, TX, WA, CA, OR, NM | NMLS #1396756 | NMLS ID 1660690 | AZ BANKER license: BK-2006218
Corporate Address: 5559 S Sossaman Rd Building 1 #101, Mesa, AZ 85212
Disclaimer: All loans subject to qualifying factors. Not all applicants will qualify.
Regulated by IDFPR - Residential Mortgage Banking
555 West Monroe St., Ste 500
Chicago, Illinois 60661
844-768-1713
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